1. Introduction
Welcome to Bhumi-Spa ("we," "our," or "us"). We are a premium massage and wellness spa located at No. 8-3-945 A, Subash Nagar Colony, Near Hotel Lotus Grand Juna, Nagarjuna Nagar Colony, Ameerpet, Hyderabad, Telangana 500073. We are committed to protecting your personal privacy and ensuring a safe, respectful experience both at our spa and on our website.
This Privacy Policy describes how we collect, use, store, share, and protect information about you when you visit our website at bhumispa.com or interact with us via WhatsApp, phone, or in person.
2. Information We Collect
We collect the following types of information:
- Personal Identification: Full name, phone number, email address provided during booking
- Booking Information: Preferred service, date, time, number of guests, and special requests
- Health Information: Any medical conditions or preferences you voluntarily share to help us provide appropriate treatments
- Communication Data: WhatsApp messages, phone call records relevant to service delivery
- Website Data: IP address, browser type, pages visited, time on site (collected anonymously via analytics)
3. How We Use Your Information
We use your information solely for the following purposes:
- To confirm and manage your spa booking appointments
- To provide personalized wellness treatments tailored to your needs
- To communicate with you about your appointments via WhatsApp or phone
- To send occasional wellness tips and special offers (only if you opt in)
- To improve our services and website based on aggregated, anonymized data
- To comply with applicable legal obligations
4. WhatsApp Communication
When you use our WhatsApp booking system, your messages are transmitted through WhatsApp's platform. Please refer to WhatsApp's Privacy Policy for information on how they handle your data. We use WhatsApp solely for booking management and customer communication related to our services.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- With service providers who assist us in operating our business (under strict confidentiality agreements)
- When required by law or to comply with legal processes
- To protect the rights, property, or safety of Bhumi-Spa, our staff, or customers
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Health Information
Any health information you share with our therapists is treated with the utmost confidentiality. This information is used solely to provide safe, appropriate, and personalized wellness treatments. We never share health information with third parties without your explicit consent.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
9. Cookies & Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings, though this may affect website functionality. We use anonymized, aggregated analytics data that cannot identify individual users.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has provided us with personal information, please contact us immediately and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Phone/WhatsApp: +91 9229755088
- Address: No. 8-3-945 A, Subash Nagar Colony, Near Hotel Lotus Grand Juna, Ameerpet, Hyderabad 500073
- WhatsApp: wa.me/919229755088